Shipping Policy
toupeewholesale is a leading global online retailer. We are experienced in shipping orders all over the world. We partner with major international shipping companies such as DHL. We pre-stock our product so processing time is usually very fast.
1. Which country do you ship to for free?
We have worldwide free shipping for all hair system products.
* If there are only hair system accessories in the order, the shipping cost would be $29.9 if the package weighs under 0.5kg. If it weighs over 0.5 kg, then there would be an extra $10 for each additional 0.5kg.
2. How long is the shipping time?
Shipping time varies.
processing time: 1-3 business days.
shipping time (this does not include potential custom clearance delays, weekends, public holidays, and any unforeseeable circumstances.)
USA:3-7 business days
CANADA:3-7 business days
EUROPEAN:3-7 business days
AFRICA:5-14 business days
AUSTRALIA:3-7 business days
Other Countries:5-14 business days
Tracking Site:
http://www.dhl.com/en.html DHL
Custom product is 5-14 weeks
If the expression is delayed and the goods are not received, please contact us via email:support@toupeewholesale.com
3. How do I change the shipping method?
Technically you can not modify an order once you paid. Please contact us at support@toupeewholesale.com if the order is still in the early processing stage, we may still be able to change the shipping method for you.
4. Will there be a tracking number?
There will be a tracking number for your order. Once your order was shipped, we will send you the tracking instructions to your email address on file. The tracking number might not be trackable initially. Contact us if your tracking shows no update after 3 days. Our email is support@toupeewholesale.com We will double-check for you and make sure the tracking number is correct.
Customs Clearance
Customers are responsible for customs clearance costs. Please contact Customer Service if you have further questions.email:support@toupeewholesale.com